With the festive season in full swing, demand for quick deliveries has surged, especially on platforms like Blinkit, Zepto, and Swiggy Instamart, which now include gold and silver coins among their offerings. Promising delivery “within minutes,” these platforms appeal to customers seeking last-minute purchases. However, as Delhi-based customer Mohit Jain discovered, the rapid delivery process may not always ensure order accuracy.
Customer Receives Incorrect Gold Coin, Expresses Frustration on Social Media
On the occasion of Dhanteras, Jain placed an order for a 1-gram gold coin featuring the Mata Lakshmi design along with a 10-gram silver coin, both prepaid through Blinkit. But upon delivery, Jain reported receiving a 0.5-gram Malabar Gold coin with a rose design instead.
In a detailed account on X (formerly Twitter), he explained, “I ordered 1 gm gold coin from Blinkit, along with the 1 gm silver coin. It was all prepaid. I wasn’t there at home to receive the order, so I gave the OTP to my younger brother to get it received. After 20 minutes, I reached home and saw wrong item was delivered. I got 0.5 gm Malabar gold coin (rose design). What I ordered was 1 gm Mata Lakshmi gold coin.”
Return Window Policy Adds Frustration to Customer’s Complaint Process
Jain’s efforts to resolve the issue encountered an obstacle when he discovered that Blinkit’s 20-minute return policy had already expired. Despite trying to reach Blinkit’s support team, he found the automated response unhelpful, receiving only a prompt suggesting he “provide feedback to help improve services.” Reflecting his frustration, Jain wrote, “I couldn't contact any support executive. I called the delivery executive and literally cried while talking to him.” He explained that the delivery agent had photos of the gold coin prior to delivery but was unable to assist further, even after verifying that the wrong item was indeed delivered.
To back his claim, Jain posted images of the 0.5-gram coin he received alongside a screenshot of his original order, which showed the request for a 1-gram coin with the Mata Lakshmi design. He also mentioned reviewing CCTV footage from his home, which captured the delivery of the incorrect item.
Blinkit Responds After Social Media Post Gains Traction
Jain’s post, including his images and screenshots, quickly gained traction on X, prompting Blinkit to take notice. In a later comment, Jain updated his followers, stating, “Just got a call from their customer support and now they are getting it returned.” He added that he had to send a formal email to Blinkit’s support team, which finally triggered the platform’s response to address his issue.
The incident drew attention from other users who echoed concerns over online purchases of high-value items. Some shared similar experiences with quick-commerce services, while others debated the risks associated with buying gold online. One user commented, “Why on this earth would anybody buy gold online? No matter how reliable or big the brand is, you just can't afford any kind of blunder.”
High-Value Item Concerns in Quick Commerce
This incident highlights potential issues within the quick-commerce model, especially for high-value items during busy festive seasons. While convenience is an attractive feature, Jain’s experience underscores the need for more flexible return and support policies on these platforms, particularly for time-sensitive deliveries. For consumers, it serves as a reminder to weigh the risks and challenges of purchasing precious items online and ensure clear communication with support teams should similar issues arise.
Customer Receives Incorrect Gold Coin, Expresses Frustration on Social Media
On the occasion of Dhanteras, Jain placed an order for a 1-gram gold coin featuring the Mata Lakshmi design along with a 10-gram silver coin, both prepaid through Blinkit. But upon delivery, Jain reported receiving a 0.5-gram Malabar Gold coin with a rose design instead.
In a detailed account on X (formerly Twitter), he explained, “I ordered 1 gm gold coin from Blinkit, along with the 1 gm silver coin. It was all prepaid. I wasn’t there at home to receive the order, so I gave the OTP to my younger brother to get it received. After 20 minutes, I reached home and saw wrong item was delivered. I got 0.5 gm Malabar gold coin (rose design). What I ordered was 1 gm Mata Lakshmi gold coin.”
Got scammed by blinkit
— Mohit Jain (@MohitJa30046159) October 29, 2024
I ordered 1 gm gold coin from blinkit, along with the 1gm silver coin. It was all prepaid. I wasn't there at home to receive the order, so I gave the otp to my younger brother to get it received. After 20 mins I reached home and saw wrong item was… pic.twitter.com/N15wSfIhpt
Return Window Policy Adds Frustration to Customer’s Complaint Process
Jain’s efforts to resolve the issue encountered an obstacle when he discovered that Blinkit’s 20-minute return policy had already expired. Despite trying to reach Blinkit’s support team, he found the automated response unhelpful, receiving only a prompt suggesting he “provide feedback to help improve services.” Reflecting his frustration, Jain wrote, “I couldn't contact any support executive. I called the delivery executive and literally cried while talking to him.” He explained that the delivery agent had photos of the gold coin prior to delivery but was unable to assist further, even after verifying that the wrong item was indeed delivered.
To back his claim, Jain posted images of the 0.5-gram coin he received alongside a screenshot of his original order, which showed the request for a 1-gram coin with the Mata Lakshmi design. He also mentioned reviewing CCTV footage from his home, which captured the delivery of the incorrect item.
Blinkit Responds After Social Media Post Gains Traction
Jain’s post, including his images and screenshots, quickly gained traction on X, prompting Blinkit to take notice. In a later comment, Jain updated his followers, stating, “Just got a call from their customer support and now they are getting it returned.” He added that he had to send a formal email to Blinkit’s support team, which finally triggered the platform’s response to address his issue.
The incident drew attention from other users who echoed concerns over online purchases of high-value items. Some shared similar experiences with quick-commerce services, while others debated the risks associated with buying gold online. One user commented, “Why on this earth would anybody buy gold online? No matter how reliable or big the brand is, you just can't afford any kind of blunder.”
High-Value Item Concerns in Quick Commerce
This incident highlights potential issues within the quick-commerce model, especially for high-value items during busy festive seasons. While convenience is an attractive feature, Jain’s experience underscores the need for more flexible return and support policies on these platforms, particularly for time-sensitive deliveries. For consumers, it serves as a reminder to weigh the risks and challenges of purchasing precious items online and ensure clear communication with support teams should similar issues arise.
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